Frequently Asked Questions
- Cancellation / Changes
- Exchanges / Refunds
What are the available payment methods?
Visa, Mastercard and Applepay.
We also accept PayNow. If you prefer this mode of payment, please reach out to us via e-mail with:
- Your order;
- Your name;
- Your billing address;
- Your e-mail address;
- Your contact number;
- Recipient name;
- Recipient shipping address (this must be an address where someone is available to sign for the package);
- Recipient mobile number; and
- Any message you'd like to leave for the recipient.
We will then provide you with the full invoice amount and UEN / bank account details to transfer the payment to. Please note that we will only be able to process your order once payment has been received.
Cancellation / Changes
Please note that we are unable to cancel / accept changes to your order once your order has been placed. Having said that, if you are experiencing any issues, please contact us at email@example.com.
Exchanges / Refunds
Please note that we are unable to exchange / refund your order once your order has been placed unless the items were received damaged. Please contact us at firstname.lastname@example.org.
Where do you ship?
We currently accept orders for delivery within Singapore only.
What are the shipping costs?
S$4.50 per box for shipping within Singapore (within 3 working days from confirmation of your order). If you require express delivery at $15 per box (same day or next day), drop us a message on instagram and we will see if we can fit in express delivery availability.
How soon can I expect to receive my order?
You will receive your order within 3 working days from the confirmation of your order. If you require it on the same day / next day drop us a message on instagram!
Must someone be available to sign for the package when delivered?
Yes. Our couriers will require signature upon receipt. Please provide a recipient address where someone is available to receive and sign for the parcel. It's important to us that your giftboxes are properly received! Due to the current COVID-19 restrictions, we are unable to deliver our giftboxes to hospitals for now.